Return & Refund Policy — Misty Shades

Effective Date: 06 October 2026

At Misty Shades, we are committed to delivering premium-quality fragrances and ensuring a smooth shopping experience for our customers. We carefully inspect and package every order before dispatch.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Policy

Due to the personal nature of fragrance products, we generally do not accept returns on opened or used perfumes, attars, and fragrance products for hygiene and safety reasons.

However, returns may be accepted in the following situations:

Eligible Returns:

✔ Product received is damaged during delivery
✔ Wrong product received
✔ Product received is defective or has a manufacturing issue
✔ Product packaging is significantly damaged upon arrival

To request a return, customers must contact us within 48 hours of receiving the order.

2. Return Conditions

For a return request to be approved:

  • The product must be unused and unopened
  • Original packaging, box, and accessories must be intact
  • Customer must provide order details and proof of purchase
  • Images/videos of damaged or incorrect products may be required for verification

Products that have been opened, used, or altered may not qualify for return.

3. Non-Returnable Items

The following products cannot be returned:

  • Used or opened perfumes
  • Used attars or Oud oils
  • Products without original packaging
  • Products damaged due to customer handling
  • Items returned after the specified return period

4. Refund Policy

Once your return request is approved and the product is verified, we will process your refund.

Refunds may be issued through:

  • Original payment method
  • Bank transfer
  • Other available payment options

Refund processing time may take 5–10 business days depending on the payment provider or bank.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

Please contact us within 48 hours with:

  • Order number
  • Customer name
  • Photos/videos of the product and packaging
  • Description of the issue

Our team will review the request and provide the best possible solution.

6. Order Cancellation

Order cancellation requests must be made before the order is shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

7. Exchange Policy

We currently do not offer exchanges for fragrance products unless:

  • The wrong product was delivered
  • The product arrived damaged or defective

Approved exchanges will be processed after verification.

8. Shipping Charges

  • Shipping charges are generally non-refundable.
  • If the return is approved due to our mistake (wrong/damaged product), Misty Shades may cover applicable return shipping costs.

9. How To Request A Return

To initiate a return or refund request, contact us:

Misty Shades

📍 Address:
C68 Purusharth Nagar C,
Jagatpura, Jaipur, Rajasthan – 302017, India

📞 Phone:
7425802123

💬 Business WhatsApp:
7425802123

📧 Email:
mistyshadesfragrance@gmail.com

10. Policy Updates

Misty Shades reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be updated on this page with the revised effective date.